Thank you, Russell Harrelson
President - The Cornice Factory
We receive our cornice yesterday and it's just beautiful! Excellent workmanship and quality, and the turnaround time was fantastic. We plan to install it today, and I hope you'll be there to help if I have any questions to email you... The instructions are pretty straightforward, and I think we'll be o.k. We are very happy with it, and I can't wait to see how it looks when it's hanging. Thanks again for everything, and I really do hope to do business again soon.
Regards, S.K., Lake Worth, FL
I finally got to see the cornices -- they are superb! I couldn't have asked for more than that --Excellent finishing! I was surprised to see your attention to detail --for example, aligning it so that fabric pattern matched at the seems. And much more! I have been told that I am a very difficult person to please. I think I like the best of the best --and you didn't give me even a little bit of room to see any problems. I was little concerned about placing an order over the internet -- but you put my concerns to rest! Once again, thank you very much for a very pleasant experience.
Thanks, Nikki J., Boyds, MD
Thank the Lord for ebay! I live in Raleigh and have just bought a new home. I made an appointment with a custom window treatment shop last week for 2 fabric covered cornices for my daughter's room. I was shocked when she called me back with a quote! I knew I could do better, so I started looking online and happened to check ebay, where I found your page. How thrilled was I to find that you were in Raleigh!
Thanks! Beth K., Raleigh, NC
"I just wanted to let someone know how beautiful my headboard is and that I am very pleased with the quality of workmanship that you put into it. I am really glad that I took the time to shop around and I am glad that I found you on the web. I was also very happy to see that my headboard was boxed so well and that the shipping costs were very affordable."
Thanks again, Kathy T., El Paso, Texas
"Wow my uncle from Salem told me you guys were good but I did not expect that you could match a cornice that I saw in a magazine from just a simple photo. I will recommend you to all my friends."
Sincerely, William M., Newark, NJ
"I think that this is a great idea that you have come up with by selling your work on the Internet. I just love how you have your web site designed, I think it will be very simple for someone to navigate around and find everything that they are looking for. I have enjoyed my long relationship with The Cornice Factory and will continue to do business with you because of the wonderful quality and craftsmanship that you put into each piece. Your work is next to none that I have seen."
Lisa S., Raleigh, NC
"Hey, I just want to say thanks for saving me a lot of money by not having to deal with a decorator. I had this one lady come out from one of the more popular department stores and try to tell me what I needed and what my taste was and to be quite honest with you, she was way off. I did not like her ideas at all. Your company was very friendly and was able to help me measure and make this as painless as humanly possible. You better believe that I will use and recommend you in the future."
Jennifer P., Spartanburg, SC
"I would like to thank you for your wonderful customer service. Without it I would not have been able to do this. I had always wanted to use some of the fabric that I had left over when I had my two family room chairs re-upholstered years ago. I never knew that it took so little fabric to cover a cornice. The buttons that you added matched my chairs to a tee. The over all quality made it look more like a piece of art than a window treatment. I was able to compare my cornice with one that I had seen at the local fabric store where I had my chairs covered and I could really tell the difference in craftsmanship. I am what you would call a perfectionist and when I look close at someone’s work I can usually find something that I do not like. The fabrics stores cornice had something called “gimp” on the back to cover all the staples. Yours was nicely finished off like a piece of furniture. Also they had a large cording added to the bottom that looked like someone just glued it on. Very sloppy, and I guess what made it worse was the sales person telling me that their workroom was the best in the state. What I cannot understand is that your prices were almost half as much as their’s even after shipping. When the UPS man delivered my package I was so excited that it took so little time. I was expecting three to four weeks and was thrilled when it came in eleven days after I shipped you my fabric. My husband was also glad that you sent the hardware and instructions that was necessary for hanging them. This was a very nice and pleasant experience, and I will be more than happy to give your business cards that you sent to my friends and co-workers. "
Pauline M., Lynchburg, Va.